TERMS AND CONDITIONS

Conditions of operation of the online shop WWW.DIVANSAL.COM, user rights and business relationship between the customer and the provider.

Terms & Conditions Webshop WWW.DIVANSAL.COM have been prepared in accordance with the Consumer Protection Act (ZVPot), with recommendations Chamber of Commerce of Slovenia (GZS) and international codes for e-commerce.

WWW.DIVANSAL.COM online store operated by Daliborka Ivanišin s.p., Office, accounting and other services, Prešernova 18 2000 Maribor, Slovenjija, VAT ID: 25657852 (under paragraph 1 of Article 94 of the Law on VAT are not taxable) Registration No: 6218962000 (hereinafter referred to as “Provider”).

General Terms and Conditions are valid on all pages of the online store WWW.DIVANSAL.COM reserve the right to change the general conditions of the online store WWW.DIVANSAL.COM without notice. Changes apply from the moment of its publication.

We reserve the right to make a definite or indefinite time limit or completely stop selling some or even all products, limit or stop completely access the site online store, or otherwise restrict or suspend the operations of an online store.

A copy of the contract, which is in the form of an invoice, the buyer receives at home along with the purchased product.

 

ACCESSIBILITY OF INFORMATION (summary of the legislation)

Service is committed to customer always provide the following information:

  • information about the company (company name, headquarters, tax, registration number and registration data)
  • contact information for fast and effective communication,
  • essential characteristics of the goods or services,
  • the price of goods or services, including all taxes and other duties,
  • possible shipping costs
  • detailed arrangements for payment and the manner and timing of delivery or of performance,
  • The right of withdrawal under 43. d. Article Consumer Protection Act and the conditions for withdrawal; In addition, also on whether and how much the customer withdraw from the contract,
  • validity of the offer and the price,
  • an explanation of the appeal process, including all the information on the contact person or department for contacts with customers.

 

PROTECTION OF PERSONAL DATA

The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payments.

This web store WWW.DIVANSAL.COM is in compliance with the Personal Data Protection Act (PDPA-1-UPB1) is committed to protecting the personal data of its users.

User data in no case will be handed over to unauthorized persons. For the security of your username and password must ensure the user, since he himself is responsible for the protection of personal data.

For the purposes of commerce and order fulfillment website WWW.DIVANSAL.COM collect the following data of the user (customer):

  • name and surname,
  • address and place of residence,
  • e-mail address (your username)
  • contact telephone number,
  • password in encrypted form,
  • and other data that users enter into forms on web pages WWW.DIVANSAL.COM

The accuracy of the information given by the user, do not respond.

 

LIABILITY

Provider undertakes to use its best efforts to ensure promptness and accuracy of the data published on the pages of an online store WWW.DIVANSAL.COM. Despite the best efforts it may happen that the provider fails to timely fix of changing data on the pages of an online store, such as the availability of items, price or delivery time, etc.. In this case, the buyer will be informed about the changes and to cancel the order or. We will try to offer a solution that will be to our mutual satisfaction.

Pictures of products are symbolic. Although the provider tries to provide accurate and precise photographs, these do not represent the actual characteristics of the product.

 

RATES

For all users of the online store WWW.DIVANSAL.COM subject to the same rates, which are expressed in euros (€) and do not include value added tax (VAT), since according to the first paragraph of Article 94 of the Law on VAT are not taxable.

Prices are valid at the time of contract award and have a predetermined force.

Site Manager, product price set by the manufacturer’s instructions. We reserve the right to change prices without notice. Price of the product will enter into force with its publication.

In the event that the price changes during the processing of the contract or that the information on the price is wrong, customer service will allow assignment of the purchase or. We will try to offer a solution that will be to our mutual satisfaction.

Since online WWW.DIVANSAL.COM it is handmade and copyright Unique, in the ordered product can lead to small deviations.

Discounts, promotional codes and other benefits are not cumulative.

 

CONTRACT, PURCHASE AND CONFIRMATION OF CONTRACT

With the confirmation of the order to each purchaser agrees to the terms and conditions and use.

The purchase contract between the provider and the customer is online WWW.DIVANSAL.COM concluded at a time when customer service sends the first e-mail about the status of his order (titled: confirmation of receipt of the order). From this moment on, all prices and other terms of the final and apply to the provider and the customer.

If you encounter difficulty placing an order, please contact us daca.ivanisin@gmail.com Any errors in the award of the contract can be promptly correct order until it is finally awarded. In the event that the contract was already awarded and you discover an error later, please let us know by e-mail daca.ivanisin@gmail.com

 

PURCHASE PROCEDURE

In the online store you can shop WWW.DIVANSAL.COM registered and unregistered users. Review Cart is user accessible all the time browsing the online store. Before the award of the contract the customer has enabled a comprehensive review of the contract, with the ability to scroll through your contract and the possibility of adding or removing selected products. The buyer is a summary of the contract to your email address. Registered users of the website have access to information on any orders or. shopping. Provider will store the content of the contracts also registered as anonymous users.

 

PAYMENT

The buyer selects the payment method in the buying process.

Payment online WWW.DIVANSAL.COM be done:

  • COD (Cash on delivery shipment)
  • via Paypal

Customer service issue an invoice with a breakdown of costs and instructions on how to return the product and thus withdraw from the contract, in so far as is necessary and possible.

All outgoing invoices shall be kept at the company’s headquarters. The customer can request a copy of the invoice via the address daca.ivanisin@gmail.com

 

SHIPPING

The customer before the purchase is concluded and decide on how the delivery of products. Notes that the delivery costs are incurred, which are added to the final amount of the purchase.

Choosing between the following modes of delivery respectively. acquisition:

  • personal takeover at no extra cost (acquisition is possible at Prešernova 18, 2000 Maribor)
  • pay by cash on delivery (payment will be made in the delivery of products)

 

The products are delivered to the Post of Slovenia. Delivery shall be made to the address you provided when ordering.

The cost of delivery charged to the Post of Slovenia in accordance with their applicable tariff.

If you are on delivery shipments will not be at that address, you can pick it up at the post office or arrange for service again.

When paying by cash on delivery generated an additional cost € 0.99 by taking delivery charge Post of Slovenia.

The landlord is obligated ordered products properly packaged and shipped in timely delivery deadline no later than the seventh working day after receipt of the order or payment.

The term of delivery of products that are in stock up to a maximum of 7 working days after receipt of payment or. acceptance of the contract, unless otherwise agreed. In case of problems with the delivery of the selected product or delivery deadline, the buyer shall be informed and agreed with the extension of the delivery deadline and offer him eliminate errors or. a solution that will be mutually beneficial or enable him to withdraw from the contract (purchase). In case of problems with the delivery of the selected product or delivery deadline, the buyer shall inform and, where appropriate, with agreed extension of the delivery date of the product, and offer them correct any defect or. a solution that will be mutually beneficial or enable him to withdraw from the contract (purchase).

 

WARRANTY

Buyer guarantee can be invoked only on the basis of the submission of invoice.

 

RETURN OF GOODS

In case of dissatisfaction with the product the buyer in accordance with the provisions of the Consumer Protection Act (ZVPot) the right to 14 days of receipt of the product notified in writing to the provider via the e-mail address daca.ivanisin@gmail.com to withdraw from the contract (purchase) and this was not necessary to indicate the reason for its decision. Notice of resignation must necessarily be accompanied by a copy of the invoice. Within 30 days after a written resignation should the customer products in the same quantity, undamaged, unused and in original packaging sent to Daliborka Ivanišin SpA, Prešernova 18, 2000 Maribor. The costs incurred by the return of the product, the customer has settled in full. Provider is obliged to compensate the buyer for the purchase price of the product in full within 30 days of receipt of notice of withdrawal contracts submitted to the current account. Provider reserves the right to withhold a refund until it assumes the returned product or receive a Proof of recovery.

In the event that the buyer to produce customized products (made to order), withdrawal (buying) is not possible.

In the case of product defects the buyer may exercise the right to restitution of the product. The complaints must be submitted to the product and a written declaration, which must contain:

  • exact indication of one or more products,
  • exact description of the error to be propagated,
  • it must be accompanied by an original account of purchase of the product.

The buyer must provide an overview of reclamation provider of the product. Provider no later than 8 days respond to the customer’s written complaint. If the complaint is justified, customer service offered to eliminate errors or. a solution that will be mutually beneficial or enable him to withdraw from the contract (purchase).

 

COPYRIGHT

Content available on the website WWW.DIVANSAL.COM, such as text, images, videos and others are owned or copyrighted distributors or service and can not be copied, reproduced, modified or otherwise used. Any interference with copyright shall be considered an infringement of intellectual property rights and may be subject to the initiation of legal proceedings.

 

INFORMATION

If you have questions or problems in the contract award, please contact us by e-mail daca.ivanisin@gmail.com or on phone number 041681991 We are available every weekday from 10:00 to 17:00 and weekends from 10:00 to 13:00 .

 

SETTLEMENT OF DISPUTES

Any appeal or complaint buyer can send an e-mail daca.ivanisin@gmail.com. The seller is bound to be within eight days of the buyer confirmed receipt of e-mail and kept informed of the progress of the implementation process. Disputes arising or in any way related to the online store shall be settled by mutual agreement. In cases where this is not possible disputes to be resolved before this competent court in Maribor.